ItsOnMe Help Center

App and Website Users

• General Information

  • What is ItsOnMe?
  • Where is my ItsOnMe gift?
  • Creating Your ItsOnMe Account
  • Do I have to open an account with ItsOnMe to send and redeem gifts?
  • Does it cost anything to download the ItsOnMe app?
  • What if the person I want to send a gift to does not have an ItsOnMe account?
  • Why do I have to be 21+ to use ItsOnMe?

• Sending a Gift

  • I just sent a gift. When will the recipient be notified?
  • I want to purchase a gift today but send it later. Can I do this?
  • How long is a gift good for? Will it ever expire?
  • Are there fees for sending a gift?
  • Can I transfer my gift to someone else?
  • I sent a gift via text message, but the recipient never received the gift!

• Redeeming a Gift

  • I opened an account. Where is my gift?
  • How do I redeem a gift?
  • I received an ItsOnMe gift. Can I print it?
  • When can I redeem my gift?
  • I just used an ItsOnMe gift but there is money leftover. Can I recover the remaining balance?